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Return Policy

Seller and Buyer Protection - Vinyllia Marketplace

Each store's specific policies ALWAYS take priority over this general policy.

Always check the store page to know their specific conditions for returns, refunds and exchanges before making a purchase.

This policy applies only to stores that have not defined their own conditions. All items are sold "AS IS" according to detailed descriptions provided.

Vinyllia is a final sale platform for vintage and used items. Returns are accepted only when the received item is materially different from the detailed description provided by the seller.

Important: Each store can establish its own rules that replace this general policy. Always consult the store page before buying.

🏪 Policy Hierarchy

Before any purchase, check if the store has specific conditions displayed on its page.

📋 General Return Conditions (If No Store Policy)

Returns Accepted ONLY for:

❌ Returns NOT Accepted for:

⏰ Return Process

  1. Contact within 48 hours of delivery
  2. Provide photographic evidence of the issue
  3. Explain the material difference from description
  4. Wait for approval before returning anything
  5. Return in original packaging if approved

No returns accepted without prior approval.

💰 Refunds

📞 Contact

For questions about this return policy or to initiate a return, contact us at:

Email: support@vinyllia.com

Response time: 24-48 hours